Warranty & Care

Section 01

180-Day Base Case Warranty

MagSnap provides a 180-day warranty for eligible MagSnap base phone cases purchased directly as part of a qualifying order.

The 180-day warranty period begins on the date the original order is delivered.

The maximum number of approved replacement claims available under an order is based on the number of eligible base cases originally purchased in that order.

• 1 eligible base case purchased = up to 1 approved replacement claim
• 2 eligible base cases purchased = up to 2 approved replacement claims
• 3 eligible base cases purchased = up to 3 approved replacement claims

This same principle applies to orders containing any other quantity of eligible base cases.

An order that does not contain an eligible MagSnap base case does not receive coverage under the 180-day base case warranty.

Section 02

What the Warranty Covers

During the 180-day warranty period, eligible base cases may qualify for replacement for issues including:

• Manufacturing or material defects
• Normal wear and tear
• Scratches and cosmetic damage
• Discoloration
• Accidental drops
• Impact damage
• Misuse or improper use
• Damage caused by improper installation or removal
• Case frame cracking
• Button defects or damage
• Camera frame defects or damage
• Magnet or magnetic system defects or damage
• Material separation

Claims remain subject to the eligibility requirements, claim limits, exclusions, and other terms of this policy.

Section 03

What the Warranty Does Not Cover

The 180-day base case warranty does not cover:

• Lost products
• Stolen products
• Intentional or deliberate damage
• Unauthorized modification or alteration of the product
• Extreme abuse or deliberately destructive use
• Fraudulent, misleading, or duplicate claims
• Damage to the phone or device itself
• Damage to the phone screen, camera lenses, buttons, or other device components
• Damage to third-party accessories or other property
• Claims submitted after the applicable 180-day warranty period has expired
• Claims exceeding the maximum number of replacement claims available under the original order

The warranty applies only to eligible MagSnap base cases and does not constitute insurance for your phone, device, accessories, or other property.

Section 04

How to Make a Warranty Claim

To request service under the 180-day base case warranty, please email cs@magsnapcase.com.

Your warranty request should include:

• Your MagSnap order number
• Clear photographs of the complete base case
• Close-up photographs or video clearly showing the issue
• A short explanation of how and when the issue occurred

MagSnap may request additional photographs, video, order information, or other reasonably necessary information to review the claim and verify eligibility.

Approval is subject to the remaining replacement entitlement associated with the original qualifying order.

Section 05

Warranty Replacement & Claim Limits

If a warranty claim is approved, MagSnap may provide one replacement base case for that approved claim.

The total number of approved replacement claims available under the original order is equal to the number of eligible base cases originally purchased in that order.

Claims are counted at the order level. A replacement base case may itself be the subject of a later claim if the original order still has an unused replacement entitlement and remains within the original 180-day warranty period.

A replacement base case does not create a new or additional replacement entitlement.

The replacement base case itself is provided without product charge for an approved claim. The customer is responsible for the shipping cost of the replacement base case.

Receiving a replacement does not restart or extend the original 180-day warranty period.

All coverage and remaining claim entitlement continue to be calculated from the delivery date of the original order.

Section 06

Swappable Backplates

MagSnap swappable magnetic backplates are not covered by the 180-day base case warranty and do not create additional 180-day warranty claims.

However, if a backplate arrives damaged, defective, or different from the product you ordered, you may submit a claim under our damaged, defective, or incorrect order policy.

Claims must be submitted to cs@magsnapcase.com within 7 days of delivery.

Please provide:

• Your order number
• Clear photographs of the backplate
• Clear photographs or video showing the defect, damage, or incorrect item
• Photographs of the packaging where relevant

Section 07

Phone Protection Disclaimer

MagSnap phone cases are designed to provide everyday protection and may help reduce the risk of scratches, impacts, and other forms of damage during normal use.

The 180-day base case warranty applies to eligible MagSnap base cases only. It does not provide warranty coverage, reimbursement, repair, or replacement for the phone or device used with the case.

Use of a MagSnap case does not guarantee that your phone, screen, camera lenses, buttons, or other components will remain undamaged following an accident, drop, impact, or other event.

To the extent permitted by applicable law, MagSnap is not responsible under this warranty for damage to phones, screens, camera lenses, device components, third-party accessories, or other property.

Section 08

Product Care

To help keep your MagSnap base case and swappable backplates in good condition, we recommend the following care practices.

• Clean the case and backplate regularly using a soft, dry or slightly damp cloth.
• Avoid harsh household cleaners, bleach, acetone, abrasive cleaners, or strong chemical solutions.
• Avoid prolonged exposure to excessive heat, direct sunlight, or extremely humid environments.
• Keep the magnetic contact surfaces clean and free from dust, sand, dirt, or other debris.
• Attach and remove swappable backplates carefully without excessive bending, twisting, pulling, or force.
• Do not intentionally bend, flex, or twist rigid magnetic backplates.
• Avoid prolonged contact with sharp or abrasive objects that may scratch printed or finished surfaces.
• If the product becomes wet during cleaning, allow it to dry completely before reinstalling it on your phone.

Normal wear, cosmetic wear, scratches, or discoloration affecting an eligible base case may still be submitted for consideration under the 180-day base case warranty, subject to the claim limits and other terms of this policy.

Section 09

Installation & Removal

Before installing your MagSnap case, confirm that you have selected the correct case for your specific phone model.

We recommend installing and removing the case using reasonable care and avoiding unnecessary bending, twisting, pulling, or force around the case frame, buttons, and camera area.

When removing or attaching a swappable backplate, hold the product securely and avoid unnecessarily bending or flexing the rigid backplate.

Damage to an eligible base case caused by improper installation or removal may be submitted for consideration under the 180-day base case warranty, subject to the claim limits, exclusions, and other terms of this policy.

Intentional damage, deliberate destructive use, unauthorized modification, and extreme abuse remain excluded from warranty coverage.

Section 10

Contact Us

If you have questions about product care or would like to submit a warranty claim, please contact our customer service team.

Please include your order number and clear photographs or video showing the issue when submitting a warranty request.