Warranty & Care

Section 01

180-Day Base Case Warranty

MagSnap provides a limited 180-day warranty for the MagSnap base phone case.

The warranty period begins on the date your order is delivered.

During the warranty period, an eligible base case with a confirmed manufacturing or material defect may qualify for one replacement base case.

The 180-day warranty applies to the MagSnap base phone case only. Swappable backplates are not covered by this ongoing warranty.

Section 02

What the Warranty Covers

The 180-day limited warranty may cover confirmed manufacturing or material defects involving:

Manufacturing defects
Case frame cracking during normal intended use
Button defects
Camera frame defects
Magnet or magnetic system defects
Material separation

Warranty coverage applies only where MagSnap determines that the issue is caused by a manufacturing or material defect rather than normal wear, accidental damage, misuse, or another excluded condition.

Section 03

What the Warranty Does Not Cover

The 180-day base case warranty does not cover:

Normal wear and tear
Scratches
Cosmetic wear or cosmetic damage
Discoloration
Accidental drops
Impact damage
Misuse or abuse
Improper installation or removal
Modification or alteration of the product
Lost or stolen products
Damage caused by the phone or device itself
Damage caused by third-party accessories
Use outside the product's intended purpose

Cosmetic deterioration caused by ordinary handling and use is not considered a manufacturing defect.

Section 04

How to Make a Warranty Claim

To request service under the 180-day base case warranty, please email cs@magsnapcase.com.

Your warranty request should include:

Your MagSnap order number
Clear photographs of the complete base case
Close-up photographs or video showing the problem
A short explanation of how and when the issue occurred

MagSnap may request additional photographs, video, or information where reasonably necessary to determine whether the issue qualifies under the warranty.

Do not return any item unless instructed by MagSnap.

If a return is required, we will provide return instructions after reviewing your claim.

Section 05

Warranty Replacement

If your warranty claim is approved, MagSnap may provide one replacement base case for the affected original base case.

The 180-day base case warranty is limited to one replacement per original eligible base case.

The customer is responsible for the shipping cost of the replacement base case provided under the 180-day warranty.

Receiving a replacement does not restart or extend the original 180-day warranty period.

The replacement base case remains covered only for the remaining portion of the original warranty period, calculated from the delivery date of the original order.

Section 06

Swappable Backplates

MagSnap swappable magnetic backplates are not covered by the 180-day base case warranty.

However, if a backplate arrives damaged, defective, or different from the product you ordered, you may submit a claim under our damaged, defective, or incorrect order policy.

Claims must be submitted to cs@magsnapcase.com within 7 days of delivery.

Please provide:

Your order number
Clear photographs of the backplate
Clear photographs or video showing the defect, damage, or incorrect item
Photographs of the packaging where relevant

Backplates do not include an ongoing 180-day warranty. The 7-day damaged or defective order policy applies only to qualifying issues identified after delivery.

Section 07

Phone Protection Disclaimer

MagSnap phone cases are designed to provide everyday protection and may help reduce the risk of scratches, impacts, and other forms of damage during normal use.

No phone case can guarantee complete protection against all drops, impacts, scratches, cracks, water damage, or other device damage.

Use of a MagSnap case does not guarantee that your phone, screen, camera lenses, buttons, or other components will remain undamaged following an accident, impact, or other event.

MagSnap is not responsible for damage caused by misuse, improper installation, improper removal, accidents, drops, impacts, unauthorized modification, or use outside the product's intended purpose, to the extent permitted by applicable law.

Section 08

Product Care

To help keep your MagSnap base case and swappable backplates in good condition, we recommend the following care practices.

Clean the case and backplate regularly using a soft, dry or slightly damp cloth.
Avoid harsh household cleaners, bleach, acetone, abrasive cleaners, or strong chemical solutions.
Avoid prolonged exposure to excessive heat, direct sunlight, or extremely humid environments.
Keep the magnetic contact surfaces clean and free from dust, sand, dirt, or other debris.
Attach and remove swappable backplates carefully without excessive bending, twisting, pulling, or force.
Do not intentionally bend, flex, or twist rigid magnetic backplates.
Avoid prolonged contact with sharp or abrasive objects that may scratch printed or finished surfaces.
If the product becomes wet during cleaning, allow it to dry completely before reinstalling it on your phone.

Natural cosmetic wear may develop over time depending on handling, friction, environmental exposure, and frequency of use. Cosmetic wear alone is not considered a manufacturing defect.

Section 09

Installation & Removal

Before installing your MagSnap case, confirm that you have selected the correct case for your specific phone model.

Install and remove the case using reasonable care. Avoid excessive bending, twisting, pulling, or force around the case frame, buttons, and camera area.

When removing or attaching a swappable backplate, hold the product securely and avoid bending or flexing the rigid backplate.

Damage caused by improper installation or removal is not considered a manufacturing defect and is not covered by the 180-day limited warranty.

Section 10